WhatsApp automation
WhatsApp automation in Monaco, with your approval before every send
Your clients write on WhatsApp, by email or through the form on your website, at any hour and often on two channels for the same request. We build agents that gather these messages into a single inbox, sort them and draft every reply, which you review before it goes out.
One inbox for WhatsApp, email and your website form
The request arrives on WhatsApp on a Sunday evening and the details follow by email on Monday. The document you asked for turns up later, through the website form. In a small team, everyone answers from their own phone and nobody has the whole conversation in front of them.
We bring these channels together in one inbox. Each message joins the thread of the client it belongs to, wherever it came from, and the agent labels it: new request, question about an ongoing case, follow-up due, message that needs no reply.
What the agent prepares for you
The agent takes on the work that usually gets pushed to the end of the day. It reads each message, finds the client and their earlier exchanges, then prepares the next step.
- Incoming messages are sorted, and the ones waiting for your answer move to the top.
- It drafts a reply based on the client’s history and the documents in their file.
- The file is updated with what the agent has received, such as a supporting document sent as a photo, with no retyping.
- At the right moment, it follows up with a client who has gone quiet.
Each agent only has access to the tools you open up to it. An agent handling your messages cannot see your bookkeeping unless you give it access.
Nothing goes out without your approval
A message sent to a client commits your business, which is why the agent stops at the draft. You read it, and you are the one who presses Send, after correcting it if needed.
Every action the agent takes is logged and can be reviewed. You can find the reply it suggested and what you did with it, which matters on the day a client disputes what they were told.
Exchanges are handled in line with the GDPR and Monaco’s Law No. 1.565 on personal data protection, with access granted by role within your team.
Your conversations feed the second brain
A WhatsApp reply often holds information that is useful elsewhere, such as a confirmed date or a change of address. In an ordinary messaging app it stays buried in the thread, and someone has to copy it out by hand.
At PRAGMA, your exchanges join your second brain, the graph that links documents, emails, contracts and notes. The information is captured as it passes, without retyping. Your agents use it to prepare the next message with the right context, and your custom software shows it when you open the client’s record.
The trades that run on messaging
Some businesses live on WhatsApp. Restaurants receive booking and private-event requests there in the middle of service. Nurseries, nanny agencies and family concierge services talk to parents there every day, and children’s data calls for strict confidentiality (see childcare and family).
Retailers, service companies and regulated professions join them as soon as their clients get used to sending their documents by message.
To get started, we audit your current channels and deliver a free prototype, with no commitment, built from your real exchanges. You judge it on the evidence before any commercial discussion.
Frequently asked questions
Can the agent reply to a client on its own?
No. It drafts the reply and places it in your inbox; sending stays your decision. We apply this rule to every agent we deliver, whatever the channel.
Do my clients have to change their habits?
They keep writing on WhatsApp, by email or through your website form, exactly as they do today. The change happens on your side: you work from a single inbox, with replies already drafted.
Where are my messages hosted?
Hosting is chosen with you, and it can be in Monaco. Your exchanges are not used to train an external model, and every access to your data is logged.
How much does WhatsApp automation cost?
We do not publish a price list. The quote depends on the number of channels to connect, your existing tools and the rules specific to your trade, and it comes after the free prototype. Our pricing page explains how we quote.
Tell us about your channels and what is piling up today. We come back with a free audit and prototype, with no commitment, and you decide what happens next based on them: request the audit and prototype.